DSL
FREQUENTLY ASKED QUESTIONS
Read the frequently asked questions below then call the Ponderosa Customer
Care Center to find out if DSL is available at your location.
What is DSL?
DSL or Digital Subscriber Loop is
a data transport service available from Ponderosa to provide high speed Internet
access.
Is DSL available in my area?
Ponderosa DSL is available today
in 95% of the Ponderosa Telephone (559) service area. Call the Ponderosa
Customer Care Center to find out if your location qualifies.
What are the benefits of DSL
high speed Internet access?
The most obvious
benefit is the increase in speeds which will enhance your Internet experience. The connection is always on so there is no login time:
if your computer is on you are connected to the Internet and e-mail. DSL is accessed through your
dial tone phone service, which will be available to you even while you are on
the Internet, so you don't need a second telephone line to keep your phone line
available. You can even network multiple Internet users on a single telephone connection. Up
to 15 e-mail accounts, Web Mail, Postini Spam Filter and 24-hour technical
support are included at no additional charge.
Which DSL Internet access speed/rate
is best for me?
DSL Basic
3Mbps downstream/384Kbps upstream:
If you
are price-sensitive and you or concurrent multiple users have the following
basic use behaviors: E-mail, web surfing, social networking, download of
music files, streaming radio, e-books or viewing video clips, such as
U-Tube, reading news, weather, sports etc., travel booking, online banking
or shopping and photo exchange via e-mail and
home business activities.
DSL Plus 6Mbp downstream/512Kbps upstream:
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If, in addition to
the above, you or concurrent multiple users require lightening fast
speed, view longer video or full-length TV episodes such as Hulu.com,
wish to gain maximum advantage in
online gaming, use bandwidth
intensive business applications, medical imaging, transfer
intensive graphic files or transfer of
engineering
applications and architectural blueprints, perform as webmaster or
web host server administrator.
If I want to change to a different
bandwidth rate is there a charge?
There is a $40 administration to
change your bandwidth from one DSL service to another.
Which local Internet providers offer DSL Internet access in the Ponderosa
Service area?
Ponderosa Internet is the only DSL provider in this area today.
What will I need to use DSL high speed Internet service?
▪ Hardware: PC, DSL Modem, USB port or
NIC card
▪
Software: Windows 95 or better operating system
▪ Internet Access Services: Dial tone
from Ponderosa Telephone and DSL and Internet Access from Ponderosa
Internet
How do I protect myself and my
kids from computer viruses, hackers, inappropriate content and other Internet
threats?
Visit our tech
support site for valuable tips on Internet security measures you can
take.
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