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Tripp Lite Insurance and Product
Warranty
Ultimate Lifetime Insurance Policy
(Valid in U.S. and Canada ONLY)
Tripp Lite warrants, for the lifetime of the product, (at Tripp Lite's
option) to repair or replace (on a pro rata basis) directly connected equipment
that is damaged due to power transients while properly connected to Tripp Lite
products offering the Ultimate Lifetime Insurance Policy. Reimbursement or
restoration for data loss is not included. Power transients include spikes and
surges on the AC power, data or telephone lines that the Tripp Lite products
have been designed to protect against (as recognized by industry standards).
AC Power Line Transients: To claim damages, the Tripp Lite product must be
plugged into a properly wired and grounded outlet. No extension cords or other
electrical connections may be used. The installation must comply with all
applicable electrical and safety codes set forth by the National Electrical Code
(NEC). Except as provided above, this warranty does not cover any damage to
properly connected electronic equipment resulting from a cause other than an
"AC power transient". If user meets all of the above requirements,
Tripp Lite will repair or replace (at Tripp Lite's option) equipment up to the
specified value (See Ultimate Lifetime Insurance Policy Limits). No coverage is
allowed for damage entering from telephone or data lines, unless they are
separately protected, as described below.
Telephone and Data Line Transients: Tripp Lite will repair or replace
directly connected equipment that is damaged by transients on telephone and/or
data lines only when all such paths are protected by a Tripp Lite protection
product(s) and the AC power (utility) line is simultaneously protected by a
Tripp Lite power protection device (UPS, surge suppressor or line conditioner)
with Ultimate Lifetime Insurance coverage. This product protects one line;
therefore, one directly connected piece of equipment.
Reimbursement dollar limits will be equal to that of the Tripp Lite power
protection protector. Coverage is excluded where a suitable environment for the
protection device is not provided, including, but not limited to, lack of a
proper safety ground. Telephone service equipment must also include a properly
installed and operating "primary protection" device at the telephone
service entrance (such devices are normally added during telephone line
installation).
All above warranties are null and void if the Tripp Lite product has been
improperly installed, tampered with or altered in any way, or if the connected
equipment was not used under normal operating conditions or in accordance with
any labels or instructions. All claims under this warranty must be submitted in
writing to Tripp Lite within 30 days of the occurrence or the claim will not be
considered. This warranty does not include damage resulting from accident or
misuse, and applies to the domestic (USA & Canada) use of these products
only.
Tripp Lite reserves the right to determine whether the damage to the
connected equipment is due to malfunction of the Tripp Lite product by
requesting the equipment in question be sent to Tripp Lite for examination. This
policy is above and beyond, only to the extent needed, of that provided by any
coverage of connected equipment provided by other sources, including, but not
limited to, any manufacturer's warranty and/or any extended warranties.
EXCEPT AS PROVIDED ABOVE, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not permit limitation or exclusion of implied warranties;
therefore, the aforesaid limitation(s) or exclusion(s) may not apply to
purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF
THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically,
Tripp Lite is not liable for any costs, such as lost profits or revenue, loss of
equipment, loss of use of equipment, loss of software, loss of data, costs of
substitutes, claims by third parties or otherwise.
To receive service under this warranty, you must be the original
purchaser/user of the product in question. You must obtain a Returned Material
Authorization (RMA) number from Tripp Lite. Products must be returned to Tripp
Lite with transportation charges prepaid and must be accompanied by a brief
description of the problem encountered and proof of date and place of purchase.
Tripp Lite Product Warranty
The length of Tripp Lite product warranties vary depending upon the type of
product you purchased. Please refer to the warranty included in your product's
owner's manual. For information on a specific product and its warranty, please
call Customer Support at (773) 869-1234 or e-mail your request to techsupport@tripplite.com.
LIMITED WARRANTY
Seller warrants this product, if used in accordance with all applicable
instructions, to be free from original defects in material and workmanship for a
specific period, which varies depending on the product, from the date of initial
purchase. If the product should prove defective in material or workmanship
within that period, Seller will repair or replace the product, in its sole
discretion. Service under this Warranty can only be obtained by your delivering
or shipping the product (with all shipping or delivery charges prepaid) to:
Tripp Lite; 1111 W. 35th Street; Chicago IL 60609; USA. Seller will pay return
shipping charges. Call Tripp Lite Customer Service at (773) 869-1234 before
sending any equipment back for repair.
THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR OR TO DAMAGE RESULTING FROM
ACCIDENT, MISUSE, ABUSE OR NEGLECT. SELLER MAKES NO EXPRESS WARRANTIES OTHER
THAN THE WARRANTY EXPRESSLY SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING ALL WARRANTIES OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET
FORTH ABOVE; AND THIS WARRANTY EXPRESSLY EXCLUDES ALL INCIDENTAL AND
CONSEQUENTIAL DAMAGES. (Some states do not allow limitations on how long an
implied warranty lasts, and some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitations or exclusions
may not apply to you. This Warranty gives you specific legal rights, and you may
have other rights which vary from jurisdiction to jurisdiction).
Tripp Lite; 1111 W. 35th Street; Chicago IL 60609; USA
WARNING: The individual user should take care to determine prior to use whether
this device is suitable, adequate or safe for the use intended. Since individual
applications are subject to great variation, the manufacturer makes no
representation or warranty as to the suitability or fitness of these devices for
any specific application. The policy of Tripp Lite is one of continuous
improvement. Specifications are subject to change without notice.
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