Customer Care
RESIDENTIAL PRODUCTS AND SERVICES
Where can I see a detailed list of Ponderosa's residential products and
services?
Ponderosa's website has links to all products and services from the Home
Page. Select the Solution
Finder to see a full list-at-a-glance by lifestyle categories.
Is there a number for customers to call for service or billing questions?
Call 559-868-6000 or 800-682-1878 for residential customer service, weekdays
from 8 A.M. to 4:30 P.M.
Do you offer an automatic electronic payment service?
Yes. Call Customer Care at 559-868-6000 or 800-682-1878 weekdays from 8 am to
4:30 pm for details, or click Ponderosa Auto-Pay
Service.
What is Caller ID?
Caller ID lets you know who's calling before you pick up the phone. The display
equipment that is required for Caller ID also lets you see the date, time, and
phone number of most direct dialed local and long distance calls.
What is Anonymous Call Rejection?
Anonymous Caller ID Rejection works with Caller ID to automatically stop
incoming calls from anonymous callers who have blocked their numbers.
REPAIR
How do I report a problem, or find out the status of my repair?
To report a problem or check on repair status, dial 611, 24 hours a day, 7 days
a week.
What if I have a problem with my Ponderosa Internet service?
Ponderosa Internet provides 7x24 Technical Support at 1-800-903-1444.
PRIVACY POLICY AND YOUR RIGHTS
Do you give or sell my name and number to telemarketers?
No. However, we cannot control telemarketing by companies and agencies
associated with Ponderosa Telephone.
What can I do if my long distance provider was changed without knowledge or
permission?
If your long distance company has been changed without your authorization you
can contact Ponderosa Telephone to get switched back to your original carrier
within 90 days and avoid any switching charges.
Who is responsible for repairing my inside telephone wiring?
A per-visit charge may be required if Ponderosa Telephone has to come out to
your home or business to locate a service problem that is found within your
inside wire or jacks. Repairs to your inside wiring or telephone equipment is a
competitive service, and we offer inside wire repair plans for your residence or
business.
What are the taxes and surcharges on my telephone bill?
Ponderosa Telephone provides a full explanation to these taxes, fees, and
surcharges billing and payment information on the bill. Many municipalities in
California have assessed utility taxes. If you have a question concerning the
local tax that appears on your bill, contact your city or county office. Also,
the federal government collects a 3% excise tax on all telephone charges.
Why are there so many new area codes?
Californians' increased use of telecommunication services such as cellular
phones, pagers, modems, and faxes, and the advent of local service competition
has gobbled up phone numbers. To meet this demand, area codes in California will
double from 13 to 26 by the next century.
BUSINESS PRODUCTS AND SERVICES
Where can I see a detailed list of Ponderosa Telephone's business products
and services?
Ponderosa's website, www.goponderosa.com
, has links to most products from the home page. Select the Solution Finder at www.goponderosa.com/solution.pdf
to see a full list-at-a-glance by lifestyle categories.
Is there a number for business customers to call when they need service?
Call 559-868-6000 from anywhere in the U.S. for business customer service,
Monday through Friday, from 8 a.m. to 4:30 p.m. Pacific time.
How do I find out about advertising my company in the Ponderosa Telephone
Yellow Pages and White Pages?
You can call 559-868-6000.
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