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PC Security Services Offered by Ponderosa Internet
Terms and Conditions
August 30, 2006
Ponderosa Internet has negotiated with a
third-party vendor (“Vendor”) to provide Customer, PC
Security Services (“Security Services”). Security
Services are described within this document.
Customer acknowledges that Vendor reserves
the right to change and enhance Security Services from time
to time. Should Vendor change or enhance Security Services,
Ponderosa Internet shall notify Customer within ten (10)
days of receipt of such notice by Vendor. Customer
understands and agrees that Ponderosa Internet is neither
responsible nor liable for any monitoring of Vendor’s
performance nor is Ponderosa Internet responsible or liable
for Vendor’s inability or failure to perform.
1. Security Services.
Ponderosa Internet will cause Vendor to
provide and be responsible for, Security Services for
Customer as described herein. Security Services include:
(a)
Installation of Services. Ponderosa Internet will cause
Vendor to be responsible, when requested by use of the
Remote Install Support feature, for the installation of
Security Services sold to Customer.
(b)
Service and Maintenance. Upon the sale of Security Services
hereunder, Ponderosa Internet shall cause Vendor to be
responsible for the update and maintenance of such Security
Services sold to Customer.
(c)
Support. Ponderosa Internet will cause Vendor to be
responsible for providing chat, email, and phone support for
Security Services during the hours of 8:00am to 8:00pm
Central Standard Time, Monday through Friday to Technical
Support and Subscribers.
(d)
Miscellaneous. Ponderosa Internet will cause Vendor to
provide the following:
•
Installation CD
•
Online Installation Executable
•
Fully Managed Symantec Antivirus Corporate Edition Client
•
Fully Managed Microsoft Operating System Patch Management
•
Diskeeper Professional
•
Integrated Internet Explorer Pop-Up Blocker
•
Fully Managed Spyware Protection
•
Online Internet Reporting
•
Monthly Email Summary Report
• Full
Technical Support
(e)
One-Time Install. For an additional one-time fee, unless
waived by Ponderosa Internet, Vendor will provide Supported
Installation either by phone or via the Internet.
2. Customer Obligations and Acknowledgments.
(a)
Customer acknowledges and agrees that Ponderosa Internet may
freely contract and/or assign the duties of providing
Security Services to a third party, including Vendor.
(b)
Customer agrees to provide to Ponderosa Internet all
available information that is reasonably required by
Ponderosa Internet or Vendor to effectively provide the
Security Services.
3. Term of this Service.
The term for the provision of Security
Services shall be a minimum of one month.
4. Termination.
(a)
Ponderosa Internet will have the right to terminate this
Service, by written or verbal notice to Customer:
(i) If
the service is terminated with respect to Customer for any
reason, or for no reason at all;
(ii) If
Customer is not in compliance with any terms of this Service
in any material respect, and such non-compliance continues
for a period of 30 days after written notice from Ponderosa
Internet to Customer of such non-compliance; or
(iii)
Notwithstanding anything to the contrary herein, this
Service shall terminate or
be
suspended automatically upon the termination or suspension
of Ponderosa Internet’s
agreement(s)
with Vendor from which Ponderosa Internet purchases Security
Services necessary
to
provide Security Services to Customer as contemplated
herein.
(b)
Customer will have the right to terminate this Agreement by
written or verbal notice to Ponderosa Internet. Customer
shall be liable for any accrued charges for this Service as
of the termination date.
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