We are proud to offer technical support 24 hours, 7 days a
week (except major holidays). If you have any trouble with the software or
service call: 1-800-903-1444 or e-mail us at support@netptc.net
.
If you were directed to this page by an e-mail or call
from Ponderosa Internet indicating your computer is infected or otherwise
compromised, please follow this link
for step-by-step help.
When your computer gets
infected there is an entire gamut of bad things that can happen to your
personal data, your online experience, your operating system and your
reputation with your friends, acquaintances and your Internet Service
Provider. The solution can be relatively simple, and includes the
following critical components:
1.
Anti-virus software installed,
activated updated, and run weekly on your computer, may help to protect
you from unwanted attacks from a trojan, worm or virus that can cause
costly damage to your computer and the computers of everyone on your
network, by allowing a hacker to control your computer remotely, or
automatically infect as many computers as it can.
2.
Personal firewall software
installed, activated, and updated in a timely manner, may help to protect
your privacy by blocking unwanted incoming intruders and hackers from
gaining access to your computer information, and preventing identity
theft.
3.
Current Operating System Critical
Updates and service packs should be applied in a timely manner.
4.
Spyware or spybot removal
software, installed, activated, updated and run weekly on your computer,
may help to protect your privacy. Spyware, adware, hijackers and other
malicious software can infect your computer from seemingly innocent
downloads like quick search bars, that can report your personal data to
unknown resources. Some spybot removal programs are actually spybot
programs designed to track and report your activities to their designers.
5.
Adware removal software,
installed, updated, activated, and run weekly on your computer, may help
to protect your privacy by helping to block and remove annoying
advertisements and pop-up ads. Some ads may also embed unwanted cookies
and programs onto your computer and report your personal data to unknown
resources.
Security software
products are widely available online, in computer stores and at
Ponderosa Internet. Third Party vendor software support is the
responsibility of the software vendor and not Ponderosa Internet. If you
are interested in learning more about Ponderosa Internet SecureIT Plus
security solution please click this link:
SecureIT Plus
Your computer, telephone
and other electronic equipment are extremely vulnerable to power surges,
brown-outs, and lightening storms. You can protect your expensive computer
hardware in two ways:
- Unplug: The
safest course of action during lightening storms, brown-outs, or power
outages is to unplug the power and telephone connection to your phone,
DSL modem, computer and other electronic devices. Once the storm or
event is over, or power is restored, simply reconnect the power and
telephone lines to restore service.
-
Protect with a
Surge Protector:
Another option to protect your equipment would be to install a
surge protection device to accommodate your AC power connection and
telephone connection. Most models are easy to connect and may also
provide insurance protection for your equipment. Quality surge
protectors are commonly available at electronics and office supply
retailers.
Ponderosa Internet retails a surge suppressor, Tripp Lite Super6Tel,
with insurance protection for your equipment.
Click for product details.
