If you have physical conditions that interfere with phone use,
you may qualify to receive special services and equipment. The
Deaf and Disabled Telecommunications Program (DDTP) is a public
program mandated by the California State legislature and
administered by the California Public Utilities Commission (CPUC).
The DDTP has two components to provide access to basic telephone
service for Californians who have difficulty using the
telephone. Click on the links below to learn more:
Relay Service (CRS)
This program provides speech to speech specially trained
operators to relay telephone conversations back and forth
between people who are deaf, hard of hearing, or speech disabled
with all those they may wish to communicate with by telephone.
Please call CRS to see if you qualify: simply dial 7-1-1.
Telephone Access Program (CTAP)
This program is under the DDTP, and distributes assistive
telecommunications equipment and services to individuals
certified as having functional limitations of hearing, vision,
mobility, speech and/or interpretation of information.
Please call CTAP to see if you qualify:
Register your phone number or verify a registration to prevent
telemarketers from calling you. This program is open to
everyone, and it is simple to register. Learn
more about this free service.
The Universal LifeLine Telephone Service (a.k.a. ULTS or
California LifeLine) program provides discounted telephone
service to qualified low-income households sponsored by the California
Public Utilities Commission (CPUC).
Learn about the 60 Day Freeze Rules for transferring your CA Lifeline Benefits.
Please call the Ponderosa Customer Care Center for enrollment
Learn about telecommunications consumer
programs and information.
California Public Utilities Commission Telecommunications
Education for California provides consumers with the information
about telecommunications services and features.