The Ponderosa Telephone Company

SETTING UP YOUR VOICE MAIL
 

Your USER TUTORIAL will help you set up your Message Center. Before entering your mailbox, think of a 4-digit passcode and a greeting you wish your callers to hear. To enter your Voice Mailbox for the first time from your home or business line that is equipped with Voice Mail:

  1. Dial (XXX)-5100 and wait for the prompt.
  2. Enter your temporary passcode XXXX.
When finished you will have: set your passcode, recorded your greeting, and recorded your name. You must complete the entire Tutorial for normal operation.

HOW YOUR MAILBOX ANSWERS YOUR HOME/BUSINESS LINE

If your line is busy:
The Voice Mailbox automatically answers the next caller. After you finish the original call, hang up, pick up, your handset and, if "stutter" dial tone is heard, you have a new message. To receive the message:

  1. Dial (XXX)-5100
  2. At the prompt, enter your passcode XXXX.

Call Forward Busy
To Activate:

  1. Dial: *90, (XXX)-5100
  2. Wait for answer and hang up
To Deactivate:
  1. Dial: *91, hang up

If you do not answer your phone before a pre-selected number of rings:
The voice Mailbox automatically answers the call. To receive the message, simply pick up your handset:

  1. Dial (XXX)-5100
  2. At the prompt, enter your passcode XXX.

Call Forward No Answer
To Activate or Change Number of Rings:

  1. 1. Dial: *92, number of rings, (XXX)-5100.
  2. Wait for an answer and hang up.
To Deactivate:
  1. Dial: *93, hang up.

HOW DO YOU KNOW IF YOU HAVE A MESSAGE WAITING

From your home phone/business line:

  1. Lift handset, "Stutter" dial tone indicates a new message is waiting.
Note: If you subscribe to Message Waiting Light you will receive a visual indication on your specialized telephone equipment.

HOW TO ACCESS YOUR VOICE MAIL

To enter your Voice Mailbox form your own Phone:

  1. Dial (XXX) -5100
  2. Enter your passcode XXXX when prompted.
To enter your Voice Mailbox from another line not equipped with Voice Mail:
  1. Dial (XXX)-5100 and wait for the prompt.
  2. Enter your 7-digit mailbox number.
  3. Press * during the greeting
  4. Enter your passcode XXXX
To enter your Voice Mailbox from another line equipped with Voice mail:
  1. Dial (XXX)-5100 and wait for the prompt.
  2. Press * during the greeting
  3. Enter your 7-digit mailbox number.
  4. Press * during the greeting
  5. Enter your passcode XXXX.

TO LEAVE A MESSAGE FOR ANOTHER VOICE MAILBOX USER

To leave message for another Voice Mailbox user from your own phone or another line equipped with Voice Mail.

  1. Dial (XXX)-5100 and wait for the prompt.
  2. Press * during the greeting
  3. Enter the user's 7-digit mailbox number.
  4. At the prompt, leave your message.
To leave message for another Voice Mailbox user from another line not equipped with voice mail:
  1. Dial (XXX)-5100 and wait for the prompt.
  2. Enter the user's 7-digit mailbox number.
  3. At the prompt, leave your message.

AFTER LISTENING TO A MESSAGE YOU CAN:

Press "7" To play the message again. "2" To answer the person sent the message. When you are finished recording your answer, press "9" to send it and continue your session, then press "*" to send your answer to additional mailboxes if you wish.

Press "4" To give the message to another mailbox, distribution list, or off-system telephone number. The system will also give you the opportunity to record additional comments before sending the message to someone else. Once you have added your comments press "9" to send your message and continue your session, then press "*" to give message to additional mailboxes if you wish.

Press "5" To keep the message. Kept messages cannot be accessed until you have skipped through your unplayed message and message receipt queues.

Press "3" To discard the message. Note: be careful not to discard a message until AFTER you have answered it or given it to someone else. If you accidentally discard a message, you can retrieve it by immediately pressing "*".


TO MAKE A MESSAGE

Press "6" to make a message. Enter the recipient's telephone number or, to dial by name, press "1" and dial the recipient's last name followed by their last name until the system recognizes the name. Once the system confirms the recipient's name, enter the names of numbers of any other intended recipient's.

When you have finished addressing your message, press "#".

Begin recording your message after the tone. (You may press * to pause/resume during recording).

When you are finished recording:
Press "9" to send the message and exit to the main menu, or Press "9" then "*" to add more recipients to the address list, or Press "6" to access message addressing options, such as urgent delivery, future delivery, confidential and return receipt. Once you have selected from these options, press "9" twice to send your message and exit to the main menu.

Note: If you regularly send messages to multiple users, you should consider creating personal distribution lists to make addressing your messages even easier.


DISTRIBUTION LISTS

A distribution list allows you to record a single message and then send it to a large number of people without addressing them all individually. You can use distribution lists whenever you make a message or give a message to someone else.

Press "5" from the User Options Menu. Assign/enter the number of the distribution list. Note: All personal distribution lists have to begin with the number "0".

Press "6" to record a name of the distribution list (e.g., product planning committee). The system will play this name each time you address messages to this distribution list.

Press "2" to add members to the list; press "3" to drop members. Enter the numbers or names of users you wish to add or drop. Press "7" if you would like the system to play back the list of members you have selected. Press "9" to exit the main menu.


CALL SCHEDULE OPTIONS

Message Delivery allows you to define a schedule so that if a message arrives in your mailbox, the Voice Messaging system will call you at a specific telephone number at a specific time so that you can retrieve the message.

Paging allows you to define a schedule so that when a message arrives in your mailbox, the Voice Messaging system notifies your pager.

Future Delivery Audit allows you to audit any message scheduled for future delivery. You can schedule delivery of any message up to 365 day in the future using the message addressing options menu.


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