New Service Hero

New Service FAQs

How quickly can my new service be active?

For an existing residence or office with recent working service history, we can typically turn on your service within 3 days or less following your fully completed new service application. Some exceptions apply.

When should I call to place my new construction service order?

Please call us to place your construction service order as soon as you know you will need service. It is never too early. Ponderosa provides design, construction and installation services for new under-ground network facilities, up to and including the service network interface (SNI), attached to your home or building.

Construction scheduling time varies depending on many parameters associated with your property. Timely developer notification, existing network availability, easement approvals, electrical power availability, weather, customer demand, and construction crew schedules, all factor into the scheduling. 

Request utility
locating services online

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Or Dial 8-1-1 for underground utilities locating service.
Call 2 working days before you dig! It’s the law and it’s FREE.