Regulatory Information

2021-2022 Basic Service Rates Notice

2021 Annual Notice O’Neals

2021 Annual Notice Cima

Nov. 19 California Consumer Disaster Protection Measures

Post-Disaster Consumer Protection Measures For Wireline Communications Customers in California

In the event the Governor of California or the President of the United States declares a state of emergency in your area that results in the loss or disruption of landline telephone service1 or in the degradation of the quality of landline telephone service,2 landline telephone providers shall provide the following protections to their residential and small business (5 lines or less) customers for a duration of at least 12 months from the date of the state of emergency declaration or as appropriately determined by the California Office of Emergency Services:

  1. Waiver of one-time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features, and messaging services;
  2. Waiver of the monthly rate for one month for remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features, and messaging services;
  3. Waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the premises;
  4. Waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire Plan;
  5. Waiver of the fee for up to five free jacks and associated wiring for Inside Wiring Plan customer upon their return to their permanent location; and
  6. Waiver of the fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.

For more information, please contact your service provider.

1 “Disruption” is the (1) loss of dial tone; (2) no connection or otherwise non-functioning service; or (3) circumstances in which the caller cannot make or receive a voice call because the disaster has rendered the service nonfunctional and so, the caller is unable to make a 9-1-1 call.

2 “Degradation” occurs in situations where service is not completely out, but callers still encounter poor service quality, including, but not limited to, static, failure to connect, a fast busy signal, and/or dropped calls, including 9-1-1 calls.

Printable PDF Versions:

  1. English
  2. Filipino
  3. Simplified Chinese (Mandarin)
  4. Spanish
  5. Traditional Chinese (Cantonese)
  6. Vietnamese

July 2021 California LifeLine Notice

June 2020 Multi-Line E9-1-1 Advisory



If you have physical conditions that interfere with phone use, you may qualify to receive special services and equipment. The Deaf and Disabled Telecommunications Program (DDTP) is a public program mandated by the California State legislature and administered by the California Public Utilities Commission (CPUC). The DDTP has two components to provide access to basic telephone service for Californians who have difficulty using the telephone. Click on the links below to learn more:

  • CALIFORNIA RELAY SERVICE (CRS) – This program provides speech to speech specially trained operators to relay telephone conversations back and forth between people who are deaf, hard of hearing, or speech disabled with all those they may wish to communicate with by telephone. Please call CRS to see if you qualify: simply dial 7-1-1.
  • CALIFORNIA TELEPHONE ACCESS PROGRAM (CTAP) – This program is under the DDTP, and distributes assistive telecommunications equipment and services to individuals certified as having functional limitations of hearing, vision, mobility, speech and/or interpretation of information.

Please call CTAP to see if you qualify: 1.800.806.1191 (Voice) | 1.800.806.4474 (TTY) | 1.800.889.3974 (Fax)


Register your phone number or verify a registration to prevent telemarketers from calling you. This program is open to everyone, and it is simple to register. Learn more about this free service.


The Universal LifeLine Telephone Service (a.k.a. ULTS or California LifeLine) program provides discounted telephone service to qualified low-income households sponsored by the California Public Utilities Commission (CPUC).

Please call the Ponderosa Customer Care Center for enrollment information: 1.559.868.6000 | 1.800.682.1878


Learn about telecommunications consumer programs and information.



Cal Phone INfo

California Public Utilities Commission Telecommunications Education for California provides consumers with the information about telecommunications services and features.